Whether a long-time customer or new to our services, we at DataCall thank you for choosing us as your preferred technology partner. With our knowledgeable and friendly staff, we are always here to help give you a world-class service.

What to note with your request:

• Location or site (such as; Durban branch).

• Related service (such as; Email).

• Any info that may help (such as; Outlook showing send and receive error).

Once received by our support desk you will receive an email back with your “ticket number”. Please use this number and email thread as the basis of all further emails regarding the issue you raised. Please create a new request for any separate non-related issues.

 This process ensures that your request is recorded, a technician assigned and the troubleshooting and resolution formally logged and tracked. This provides responsibility and allows us to keep an eye on our response and resolution times

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