User Guide gloCOM GO Android 6.7
gloCOM GO 6 is the next step in the evolution of our mobile application. In combination with PBXware 6, it provides new features and offers more freedom and flexibility to users than its predecessor.
gloCOM GO 6 empowers users to communicate and work better. As part of our Unified Communications PBXware package, it is a versatile softphone that revolutionizes communications in modern workplaces.
Server side requirements for gloCOM GO 6
PBXware has to be version 6.x
gloCOM GO 6 is using port 10009 for secure TLS connection
SSL/TLS certificate must support SHA2
Logging in
gloCOM GO 6 requires an email address and password for login. Additionally, a server address may be needed if it cannot be resolved through a DNS record based on the email address.
Users that have incompatible versions of mobile app and PBXware will not be able to connect to the system.
In case users have a DNS server, by adding a DNS SRV record for email domain, mobile, and desktop clients will make gloCOM login much easier for end-users as they will only have to provide their email address and User password associated with their PBXware extension and click Log In.
If users are unable to set DNS SRV or if DNS resolution fails, they will receive notification '''DNS resolution failed''' and users will have to enter PBXware hostname or IP address into the '''Host''' field when logging in with their gloCOM GO 6 client.
How to use your phone
How to request support
SUPPORT REQUEST CHANNELS
Telephone
010 054 6496 (8:00-17:00)
010 054 6497 (after-hours)
Customer Portal
Support tips:
Always use your ticket number or its email thread.
This allows our technicians to pinpoint your specific request and keeps your communication in the same channel - rather than creating a new request.
Log separate requests for unrelated incidents (not all together).
This helps keep track of different support requests and allows more than one technician to attend to your requests.
Please don’t contact our support staff directly (pretty please!)
Our support staff are performance measured on their ability to resolve your requests as quickly and effectively as possible. Any communication outside of the stipulated channels (direct emails, chats or mobile calls) are not monitored or tracked and these negatively affect our support teams perceived performance.
Following the support processes stipulated will ensure you have the best response and resolution times and will in turn allow our great support team to hit their performance targets.
When initiating a support request
Please provide the following information:
Summary of the request.
(E.g. unable to make external calls)Service your request pertains to.
(I.e. internet, local network, voice or application)Impact of request?
(Only me, others, company, don’t know)Location where the request is required.
(I.e. head office, branch office A, branch office B)Additional information which may assist resolution.
(E.g. issue only happens when X happens)Priority that you believe the request should have.
(Low or scheduled, normal, high or critical)
After sending your request you will receive an email informing you of your logged request, as well as your ticket reference number.
